Privacy Policy

Who are we?

RESPONDER is an Oxfordshire-based mental health first aid company owned and run by Jo Lindholm, a certified MHFA Instructor 

RESPONDER promises to respect any personal data you share with us or that we receive from other organisations, and ensure it is kept safely and responsibly. We aim to be clear when we collect your data and not do anything with it that you would not reasonably expect. 

Why do we need to collect information and how do we use it?

Our clients:  Developing a better understanding of our clients through their personal data allows us to make better decisions and improve the services and support which you receive. The information is used to answer questions, provide advice and guidance, ensure we offer you the right services, and ultimately achieve your goals and start employment, volunteering or education.  

Some people choose to share their story and tell us about their experiences with mental health to help further our work.  We will only share this information publically, if we have your explicit and informed consent. 

Our supporters/customers: By collecting basic information such as name, contact details and your reason for wanting to contact RESPONDER, we can:

  • Provide you with the services, products or information you ask for 
  • Keep a record of your relationship with us 
  • Ensure we know how you prefer to be contacted 
  • Issue certificates upon successful completion of courses
  • Understand how we can improve our services, products or information 

We are moving to an ‘opt-in only’ communication policy, meaning that we will only send marketing communications and emails to those that have explicitly stated that they are happy for us to do so via their preferred channel or channels; email, phone or post. 

Information sharing

Information sharing in the context of this policy means the disclosure to a third party organisation. RESPONDER will only share information in exceptional circumstances where necessary and proportionate and in compliance with the General Data Protection Regulation and Data Protection Act. We will only ever share your data in other circumstances if we have your explicit and informed consent. 

Storage and retention of data

We ensure that there are appropriate technical controls in place to protect your personal details. For example, our online forms and payment gates are always encrypted using the most up to date SSL encryption and our network is protected and routinely monitored. We undertake regular reviews of who has access to information that we hold to ensure that your information is only accessible by the relevant people.

We do not retain data longer than is either legally permissible or reasonable.  We take care to destroy data responsibly, following guidelines laid down in the GDPR. 

We aim to keep information up to date and really appreciate if you could let us know if your contact details change or if there are discrepancies in the information we provide, and we will correct them. We will adhere to your individual rights concerning your data. If you have any data protection questions or concerns, contact the RESPONDER team on

September 2019